Support and Warranty.


Standard Support
(Excluding Observed Holidays)
8AM to 5PM (PST)

Telemed Support Team
(909) 628-8704

All Products come with 18 Month Limited Product Warranty. Ninety (90) Day Software Warranty (Unless otherwise stated) Click here to view the Limited Product Warranty Statement

Extended Warranty

Call for Pricing

  • Unlimited Phone Support calls
  • Unlimited Email Support Incidents
  • Unlimited Remote Login Sessions
  • *Unlimited Modular Exchanges
  • Lead Wires Not Included

No Fault Warranty

Call for Pricing

  • Requires Extended Warranty Purchase
  • **Includes accidental damage protection.
  • Covers one TM-12 Device for three years from delivery date.
  • No more than one replacement per Device per 18 months.
  • Does not cover lost, stolen Device or Lead Wires.

*Covers manufacturer defects only. Does not include water damage or accidental damage.
**Covers manufacturer defects and water damage or accidental damage.

More Details

Download our spec sheet on the TM-12 Extended Warranty.

Need more details on the Money Back Guarantee?

Download and read our Money Back Guarantee statement.

Want to request a return?

Fill out a Return Material Authorization (RMA) Form and send it back to us.